Thank you Peak Design

I purchased the Peak Design Everyday Messenger 13" back in 2016. My had totally worn down my Domke F-803 so I was trying something new. I can totally see myself with another Domke down the line. So 5 years in the Peak Design has been working pretty well for me. The wear that I can see is from the shoulder strap. The padded area is getting sticky and main loop that I was using is getting stretched out and lot of signs of wear.

 

I emailed Peak Design asking how much it would cost to replace the strap and they reminded me that the bag is covered with a lifetime warranty. I didn't feel like it was warranty worthy but I wasn't going to turn down a free replacement. They sent me a free replacement and it got here pretty quickly. I really appreciate their customer service. 

This should be a V1 strap but I'm noticing some differences between the one I have and the new one. Mainly around the padded part, hopefully the change was an improvement. The pad becoming sticky was getting gross and hopefully the new pattern will make the padded area more flexible. 

Big thanks for Peak Design for designing great products and for having great customer service. I'm looking forward to visiting your store in SF one day.